Yeah...I know the title is cheap and unimaginative, but I'm pissed off and not in the mood to be clever. Best Buy can go screw themselves. They will never see another dime of my money again ever. I ignored the many times I went in there and had some acne riddled snot nose pretend he knew about the product I was buying. Never mind the fact that a cursory amount of research online was enough for me to know for sure he was full of shit. So what if every time I bought anything there including DVDs and CDs they tried to upsell me to their ridiculously overpriced warranty coverage.
Today was the last straw. Best Buy is now on my corporate black list. They join Blockbuster and McDonalds as two places I will never spend my hard earned money again.
I recently was given a sizable gift certificate for a nearby high end mall known as Jordan Creek Town Center. They have a Best Buy on property and their gift certificates work there. I've been without a subwoofer on my home theater for a few years now. The old one blew and I just never wanted to spend the money to replace it. So I figured this gift certificate was a great opportunity to remedy that.
I researched my options on the Best Buy website and found one that looked like it would fit the bill. I picked up my son from school yesterday and we drove the half an hour or so to the Best Buy store. I was stupid and didn't write down the model number of the sub I was seeking, but I figured it would be no problem to describe to the associate what I wanted (brand, price, etc.) and they should be able to direct me right to it. Right? Wrong. They had no clue. So he took me over to their little workstation and started searching the Best Buy website. I tried to tell him exactly what keywords I used to search and find the subwoofer in question, but he completely ignored my suggestions. He couldn't find the one in question. In disgust I said, "I'll just go look it up again and get the model number and come back."
Today at work I looked up the item again. I quickly (by repeating my steps from the previous day) found the item again. I wrote down the brand and model number and then just to be sure I clicked the little link to see if the item was in stock at the store. It was, so I picked up my son and made the 30 minute trek across town again. When I arrived I grabbed a different sales associate and told him the item I was looking for. He took me right to it which I thought was a good sign. He said they had them in stock and headed to the stock room to find it.
After about 20 minutes he returned and informed me they didn't have any in stock. I asked if they sold one in the last hour and he said no. I said, "Well the reason I made the drive over is that your website said the store had one in stock. Can you look again?" To which he said, "We definitely don't have any. The website is wrong all the time. Would you like me to order one? I can have it here in 5-7 days." To which I said, "No thanks, I'll pass. I'll buy it somewhere else like American or Amazon.com." To which he just shrugged. He didn't offer to check with any other Best Buy stores or substitute a different item for the price of the item that showed as in stock on their site. Just watched me walk out the door for good.
I know they're going under on their own without my help and the few hundred dollars I spend a year on electronics and video games won't bankrupt them, but I'm becoming an evangelist. My sermon will be the same every Sunday. BROTHERS AND SISTAHS....IF WE PULL TOGETHER WE CAN ACHIEVE ANYTHING! BUY FROM A COMPANY THAT ACTS LIKE THEY WANT YOUR BUSINESS! THAT COMPANY IS NOT BEST BUY!